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Data collection

Definitions

• Personal data:

Personal data is information relating to a natural person who is identified or may be identified, directly or indirectly, by reference to an identification number or to one or more elements specific to them. (Surname, forename, address, telephone number, location data etc.)

Processing

Any operation performed on personal data such as collection, registration, consultation, modification, dissemination etc…

Data controller

Entity that determines the purposes and means of processing

Subcontractor

The entity that processes the data on behalf of the controller

The data collected

To guarantee the best possible service, and to ensure the management of the customer relationship Kiabi must collect such personal data (such as your forename, surname, postal address, email address, telephone number, date of birth etc.) that you communicate to them or that Kiabi obtains during your purchases

The data protection officer

To ensure the security and confidentiality of your data, Kiabi has appointed a Data Protection Officer. He keeps a register of the data processing operations operated by the Kiabi Group. For any further information, he can be contacted by email at: dataprotectionofficer@kiabi.com

The data controllers

The company KWEB simplified joint-stock company, registered with the RCS of Lille Métropole, under the number 795 157 825 whose head offices are located at 100 rue du Calvaire, 59510 Hem (France, and the company BUNSHA, simplified joint-stock company, registered with the RCS of Lille Métropole, under the number 312 347 362 whose head offices are located at 100 rue du Calvaire, 59510 Hem (France), are jointly responsible for the processing of your personal data, that is to say that they jointly determine the purposes and means of the processing defined below

The legal basis of data processing

Kiabi performs various processing operations on your data, you will find below the list of the different bases which allow them to perform them:

Data processing performed on the legal basis of performance of Kiabi’s contractual obligations

  • Payment Online
  • The management of your order, delivery and invoicing

Data processing performed on the legal basis of your consent

  • Creation an online customer account
  • Electronic commercial prospecting
  • Management of the loyalty program
  • Deposit of cookies to improve your experience on the site, offer you content, targeted advertising etc.
  • Management of social network
  • Transfer of data to partner of kiabi (opt-in partner)
  • Improvement of the Kiabi database with partner data (in case you have given your consent to the partner)

Data processing performed on the basis of the legitimate interest pursued by KIABI

  • Satisfaction survey
  • Product review management
  • The customer relationship

Data processing performed on the basis of the legal obligation by KIABI

  • Management of citizen rights

The main moments of data collection

Data may be collected at different points in your customer journey. Kiabi makes every effort to ensure that this collection is transparent and fair

Collection through the Kiabi loyalty program:

To sign up for the Kiabi loyalty program, you must send us information about yourself. Some of this information is mandatory, such as your surname, forename, and date of birth. This information will be marked with an asterisk. Other information is optional, such as your email address, birth dates of your children etc…

Collection on the Kiabishop.com website:

To make a purchase on kiabishop.com we must collect some of your information, including your surname, forename and delivery address. Some of this information is mandatory and is marked with an asterisk. Information on your right is specified each time data is collected

Collection on the Kiabi mobile application:

To make a purchase on the mobile application we must collect some of your information, including your surname, forename and delivery address. Some of this information is mandatory and is marked with an asterisk. Information on your right is specified each time data is collected. In addition, when using the application in-store, we may offer services using geolocation technologies including to send you notifications about our offers and services

Collections during competitions:

When organizing competitions, Kiabi needs to collect some of your personal information including your surname, forename, email address or date of birth. Some of this information is mandatory and is marked with an asterisk. Information on your rights is specified each time data is collected

Indirect data collection:

Kiabi may collect some of your data indirectly. These data come from partners of Kiabi to whom you have given your consent for your data to be transferred to Kiabi and to receive our newsletters

Collection during your navigation on the site

We use "cookies" to obtain information about your browsing. For more information, go to the cookies tab

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