Delivery time:
Shipping cost:
Carte de fidélité

Discover your new loyalty program !

Home Our services Satisfied or refunded
← Services

Satisfied or refunded

Satisfied or refunded «Kiabi lets me change my mind!»

You have a 30-day period upon receipt of your order in which to change your mind. This 30-day period includes the 14-day legal right of withdrawal period provided for in the "Legal Right of Withdrawal" Article in the General Terms and Conditions of Sale.


You may return an item for refund.

Articles must be returned in their original packaging and condition with the return form correctly completed. The parcel must be returned to the following address :

KIABI LOGISTIQUE service retour
zone logistique de Lauwin Planque
59553 LAUWIN-PLANQUE – France

Return package shipping costs are to be paid by the client. If the client does not live in a European Union country, export costs for the merchandise are also to be paid by the client.

Refunds are issued upon receipt of your item by Kiabi, excluding return costs, by recrediting your account if payment was made by debit card, or via PayPal if payment was made by PayPal, within a maximum of 30 days from the date on which the items were received.

In the event of a partial return of the order, the original shipping costs will not be refunded.

If the procedures outlined above and the stated deadlines are not followed or met, the client may not submit a complaint for missing products or nonconformity or apparent defects of the delivered items, as the items shall be deemed to comply and be free of any apparent defect.

Kiabi, all over the world !
all over
the world
30 days
to return
your order
Secure Payment